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All returns are subject to a 15% inspection & restocking fee of the order subtotal*. Click here for an example of a normal return/refund. Merchandise must have a return authorization -
for an authorization E-mail us at Returns.
Please provide quantities and part numbers of any merchandise to be returned.
Please Note: The following items are not returnable unless shipped in error or defective.
Merchandise must be sent back freight prepaid, by a traceable method, and well protected. Shipping and handling charges incurred by any returned item are not refundable*. Original Shipping and handling charges are not refundable*. All merchandise must be returned in unused, re-sellable condition (except for defective merchandise). If any merchandise quality is compromised due to use, abuse, or poor packaging for the return, we reserve the right to refuse the return or charge a restock fee up and above the standard percentage charge. Items damaged during shipping are not considered defective - but damaged. This situation requires proper attention by the receiving person. Any damages to packaging must be noted immediately to delivery carrier at the time of delivery and any internal material damage must have a claim filed with the carrier within 5 business days. Original packaging must be kept for proper claim filing. Any damage not reported to the carrier at time of delivery, is considered to have happened after your possession, and not the responsibility of One Visit Media. One Visit Media will make every attempt to assist you if a product you've purchased from us has failed or needs repair. We do not provide loaner or replacement equipment at no charge. Please allow ample time for processing your return (typically your next credit card statement). * = does not apply defective merchandise or merchandise shipped in error. Shipped in error means that what was ordered is not
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